Allstate Workplace Division Home Office Address 1776 American Heritage Life Dr Jacksonville, FL  32224 Customer Service Information 1-800-521-3535 1-800-211-5533 * For Spanish Speaking Customers 8AM to 8PM EST Monday through Friday Send us an email for additional help and/or information. Please contact the appropriate department and be sure to include your name, phone number, and policy number if applicable. Advertising/Marketing Services AWDMarketing@Allstate.com Agent Recruiting/Sales AWDRecruiting@Allstate.com Agent Training/Electronic Enrollment AWDAgentTraining@Allstate.com Allstate Sales Support Unit ASSU@Allstate.com Billing Inquiries AWDPremAdmin@Allstate.com Claims AWDClaims@Allstate.com Commissions AWDCommissions@Allstate.com Customer Care Center AWDCustomerCare@Allstate.com Group Insurance Group@Allstate.com Group Underwriting GroupUnderwriting@Allstate.com Licensing/Contracting AWDLicensing@Allstate.com New Business AWD-NewBusiness@Allstate.com Website Support AWDProductionSupport@allstate.com   Click here for help with our secure messaging system (PostX).